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HP support


Dear Customers,

Effective December 1 st , 2020: HP will perform a firmware update involving the 902XL, 952XL, and 972XL cartridges. Please DO NOT update the 'firmware'. Updating the firmware will ensure that compatible cartridges will no longer be read.

Our suggestions:

  1. We recommend that the customer does not actively update to the latest version of the printer firmware.
  2. If the problem persists, please follow the steps below.
  3. Our technical support remains available FREE OF CHARGE in case of problem.

Fix the problem:

  1. To avoid firmware update, you must DISABLE the update option.
  2. You need to download the software via the link below by clicking on your printer.
  3. Install the software in order to downgrade the update of your printer.
  4. Your printer will display a message during the process.
  5. When the process is complete, your printer status will return to normal and you can retry the cartridges.
  6. If the problem persists, you can reach us by completing the form right here: Return form .

Please don't hesitate to contact us if you have any questions.

HP 902XL


HP OfficeJet Pro 6950

HP OfficeJet Pro 6954

HP OfficeJet Pro 6960

HP OfficeJet Pro 6962

HP OfficeJet Pro 6968

HP OfficeJet Pro 6970

HP OfficeJet Pro 6978

HP 952XL


HP OfficeJet Pro 7720

HP OfficeJet Pro 7730

HP OfficeJet Pro 7740

HP OfficeJet Pro 8710/8715/8718

HP OfficeJet Pro 8720/8725

HP OfficeJet Pro 8730/8740/8745